The Challenge: The customer was relying on outdated equipment that they were self-servicing and purchasing toner for. As the devices aged, they began running into major service issues that could not be resolved due to unavailable parts. During downtime, the customer had to rely on TechPulse I.T. to try and track down parts and solutions—leaving them without a working machine for extended periods.
The Solution: TechPulse I.T. partnered with TotalPrint USA to replace the failing devices with brand-new HP multifunction machines, supported by a dedicated service team. Proactive monitoring was implemented to automatically deliver toner and flag service needs before they became major problems, removing the burden from the customer’s I.T. team.
The Result: Device uptime has improved dramatically, and the customer’s I.T. staff no longer waste valuable time troubleshooting printers. With TechPulse I.T. and TotalPrint USA working together, the customer now has a reliable, fully supported print environment—freeing them to focus on their core business.
Great work, TechPulse I.T. — keep the momentum going!