TotalPrint USA Blog

Congratulations to BDL- TPUSA Spotlight Winner of the Month

Posted by Dan Gayton on Sep 12, 2024 10:50:37 AM

 

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Topics: grow your msp business, spotlight winner

WITO - An easy way for MSPs to get started with Managed Print Services

Posted by Dan Gayton on Sep 9, 2024 1:41:43 PM

As a key component of TotalPrint USA Managed Print Services (MPS), success often hinges on building strong, long-term relationships with customers. One of the most effective ways to achieve this is by taking over the service and support of customer-owned devices. This approach not only simplifies operations for your managed print partners but also sets the stage for future growth.

The Situation: Customers Already Have Printers

Many of your clients if not all already have a fleet of printers, copiers, and multifunction devices in place. These devices may be owned outright or leased through various vendors. However, managing these devices—keeping them running smoothly, ensuring supplies are stocked, and handling repairs—can be a time-consuming and costly burden for your customers. This is where MPS providers can step in and offer significant value.

The Solution: Take Over Service and Support

By offering to take over the service and support of customer-owned devices, MPS providers can relieve their customers of the headache of managing their print environment. This approach is a win-win:

  • For Customers: They benefit from expert support, cost savings, reduced downtime, and the peace of mind that comes with knowing their devices are being properly maintained.
  • For TPUSA Partners: This opens the door to a deeper relationship with the customer, positioning you as a trusted partner rather than just a vendor.

The Long-Term Benefit: New Equipment Opportunities

Once you've established this relationship and proven your value through exceptional service and support, the next logical step is to upgrade the customer's print environment when the time is right. As devices reach the end of their life cycle or leases on copiers expire, you’re in the perfect position to recommend new equipment that meets their evolving needs.

This approach ensures a smooth transition to new technology while maintaining continuity in service. Moreover, it allows your managed print partners to secure new contracts and expand their footprint within the customer’s organization.

Conclusion: A Smart Strategy for Growth

Taking over the service and support of customer-owned devices is a straightforward yet powerful strategy. It simplifies business for your managed print partners and strengthens their relationships with customers, all while paving the way for future equipment upgrades. By providing excellent service now, you lay the foundation for long-term success and growth as a TPUSA partner.

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Topics: msp partner

Why MSPs partner with TotalPrint USA

Posted by Steve Lastic on Aug 29, 2024 2:51:12 PM

 

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Topics: managed print services for MSPs, partner with totalprint usa

Effortlessly add Managed Print Services to your MSP business.

Posted by Steve Lastic on Aug 13, 2024 9:18:36 AM

 

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Topics: Add Managed Print Services to your MSP Business, managed print services for MSPs

Congratulations to WideData - TPUSA Spotlight Winner of the Month

Posted by Steve Lastic on Aug 12, 2024 9:37:05 AM

 

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Topics: WideData, spotlight winner

Join TotalPrint USA at Scalecon 2024

Posted by Steve Lastic on Aug 9, 2024 10:59:13 AM

 

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Topics: Add Managed Print Services to your MSP Business, Scalecon2024#

Doyle Family Buy's Back DEX

Posted by Dan Gayton on May 1, 2024 3:34:14 PM

 

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Topics: press release

How to reduce your Help Desk Calls

Posted by Steve Lastic on Mar 27, 2024 2:46:27 PM

 

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Topics: help desk, service ticket, printer service call, service call

TotalPrint 2023 MSP Partner AWARDS!

Posted by Brenna Martgan on Jan 30, 2024 11:22:45 AM

 

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Adding Managed Print to the QBR Conversation

Posted by Dan Gayton on Jan 30, 2024 11:21:03 AM

 

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Topics: MSP, grow your msp business, msp partner, Add Managed Print Services to your MSP Business

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