Managed Print Service Blog

Order Supplies and Place Services Calls right from the Control Panel of your HP Printer or MFP

Jun 26, 2019 11:05:00 AM / by Steve Lastic

 

SDS Report a Problem 2-1

Requesting supplies and services has been taken to a whole new level. Gone are the days of calling someone and giving them a bunch of information to request supplies or service. No more emails or web portals to deal with either. With the new HP Smart Devices Services (SDS), you can easily place a service call or order supplies right from the control panel of your HP Printer or MFP.

Simply tap on the On Device Services App and fill out the form. It's that easy. When you submit the form, it will notify your Managed Print Services Provider that a problem has been reported or that supplies have been requested.

SDS Report a Problem 3

 

SDS Report a Problem

Your Managed Print Services Provider will receieve all the pertinent information about your machine such as serial number, location, error codes, toner levels, event logs, and page counts. This will help them with starting a corrective course of action right away without having to call your end users and asking them a bunch of questions.

Not only can you request service or supplies from the app, you can also see the status of your requests right from the control panel. Simply go back into the SDS Device Services app and click on the issue that you reported and you will be able to see the updates provided by your Managed Print Services Provider.

 

SDS Report a Problem 2-1

Total Print USA is a Managed Print Services Provider that is using State of the Art technology and tools like this to help make managing our customer's printer and copier fleets much easier and more efficient for them. Ultimately saving them even more money. When you combine this with our auto toner replenishment service and our automated meter readings, you will see that TotalPrint USA is a true full service Managed Print Services Provider.

If you would like to learn how TotalPrint USA can help your company with all your printing and copying needs, give us a call at 855-915-1300.

 

Topics: LaserJet, common printer problems

Steve Lastic

Written by Steve Lastic

Contact TotalPrint USA for more information!

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