Topics: MSP, managed service provider, Printers and Copiers, msp partner, Add Managed Print Services to your MSP Business, managed services, managed print service provider

 

Topics: grow your msp business, spotlight winner

As a key component of TotalPrint USA Managed Print Services (MPS), success often hinges on building strong, long-term relationships with customers. One of the most effective ways to achieve this is by taking over the service and support of customer-owned devices. This approach not only simplifies operations for your managed print partners but also sets the stage for future growth.

The Situation: Customers Already Have Printers

Many of your clients if not all already have a fleet of printers, copiers, and multifunction devices in place. These devices may be owned outright or leased through various vendors. However, managing these devices—keeping them running smoothly, ensuring supplies are stocked, and handling repairs—can be a time-consuming and costly burden for your customers. This is where MPS providers can step in and offer significant value.

The Solution: Take Over Service and Support

By offering to take over the service and support of customer-owned devices, MPS providers can relieve their customers of the headache of managing their print environment. This approach is a win-win:

• For Customers: They benefit from expert support, cost savings, reduced downtime, and the peace of mind that comes with knowing their devices are being properly maintained.
• For TPUSA Partners: This opens the door to a deeper relationship with the customer, positioning you as a trusted partner rather than just a vendor.

The Long-Term Benefit: New Equipment Opportunities

Once you've established this relationship and proven your value through exceptional service and support, the next logical step is to upgrade the customer's print environment when the time is right. As devices reach the end of their life cycle or leases on copiers expire, you’re in the perfect position to recommend new equipment that meets their evolving needs.

This approach ensures a smooth transition to new technology while maintaining continuity in service. Moreover, it allows your managed print partners to secure new contracts and expand their footprint within the customer’s organization.

Conclusion: A Smart Strategy for Growth

Taking over the service and support of customer-owned devices is a straightforward yet powerful strategy. It simplifies business for your managed print partners and strengthens their relationships with customers, all while paving the way for future equipment upgrades. By providing excellent service now, you lay the foundation for long-term success and growth as a TPUSA partner.

Topics: msp partner

 

Topics: press release

 

Topics: MSP, grow your msp business, msp partner, Add Managed Print Services to your MSP Business

 

Topics: Managed Print Service, Managedprintservices, managed service provider, Add Managed Print Services to your MSP Business, Manage Printers and Copiers

 

Topics: toner cartridge, free on-site service

 

 

Managed Service Providers (MSPs) are no strangers to the evolving landscape of technology. For years, you've been at the forefront of managing IT infrastructure and ensuring the seamless operation of networks. However, there's a new player on the field that can no longer be ignored – smart multi-function printers and copiers.

Topics: MSP, grow your msp business, msp partner, Add Managed Print Services to your MSP Business

 

Topics: managed print, copier lease

 

 

TotalPrint USA will be attending the 2023 Channel Partners Conference & Expo held at the Venetian Las Vegas May 1st to May 4th.  You can find us in booth 1772!

Over four days, Channel Partners Conference & Expo, co-located with the MSP Summit, will be THE event of 2023 where partners can elevate your skills, team, organization, and connections so you can address high expectations from customers who want real expertise and outcomes.

Topics: Managed Print Service, MSP, IT Managed Service, Add Managed Print Services to your MSP Business