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Xerox's pivot into IT Services and why it's important to your MSP

Posted by TotalPrint USA on Jan 8, 2024 8:44:50 AM


Xerox it

Xerox Holdings Corporation (NASDAQ: XRX) and it subsidiaries today announced a new operating model and organizational structure to further the company’s Reinvention.

“The evolution of Xerox’s Reinvention aligns our resources in three key areas – improvement and stabilization of our core print business, increased productivity and efficiency through the formation of a new Global Business Services organization, and disciplined execution in revenue diversification,” said Steven Bandrowczak, Chief Executive Officer at Xerox. The shift to a business unit operating model is a continuation of our client-focused, balanced execution priorities and is designed to accelerate product and services, go-to-market, and corporate functions’ operating efficiencies across all geographies we serve.”

Three key Reinvention priorities and intended outcomes:   

  1. Core Print Business:
    • Simplify our core products to align with the needs of economic buyers of today’s hybrid workplace.
    • Increase investment in a partner-enabled go-to-market model that supports how clients prefer to procure their print solutions.
    • With partners, pursue strategic market share gains by increasing reach, improving cost to serve, and enhancing profitability.
  2. Global Business Services:
    • Through simplification, drive enterprise-wide efficiency and scalability with centrally coordinated internal processes leveraging shared capabilities and platforms.
    • Garner operating leverage and investment capacity for our growth segments through lower transaction costs.
    • Improve quality for all business units and functions while focusing on continuous improvement of clients’ and employees’ experiences.
  3. IT and Digital Services:
    • Create greater organizational focus on Xerox’s emerging Digital Services and IT Services capabilities to accelerate revenue diversification toward markets with higher growth and profitability profiles.
    • Implement a new multi-segment organizational focus to drive internal alignment and incremental services penetration with existing and prospective clients.

Watch out for this!

xerox platinum

Why is this important to your MSP?

        Xerox's foray into IT services poses a formidable challenge to traditional managed service providers (MSPs) as it marks a significant diversification for the company renowned for its dominance in the printing and imaging industry. Leveraging its established brand and extensive business network, Xerox's expansion into IT services enables it to offer a comprehensive suite of solutions that encompass document management, workflow optimization, and IT support. This integrated approach not only streamlines operational efficiency for clients but also encroaches upon the territory traditionally occupied by MSPs. The threat lies in Xerox's ability to provide end-to-end services, combining their hardware expertise with IT solutions, which may lure clients away from specialized managed service providers. The competitive landscape in the IT services sector is evolving, and Xerox's strategic move positions it as a one-stop-shop, potentially reshaping the dynamics of the managed services market.

      At some point, your Xerox vendor is going to need to sell more of their services and this will absolutely infringe on your business. 

What can you do? 

     First, pick a partner that will stay in their lane. At TPUSA, we have one goal in mind, to be the largest print provider in our country. Reach out to learn how you can be a partner and protect your business!



Forward Looking Statements

This release and other written or oral statements made from time to time by management contain “forward looking statements” as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate”, “believe”, “estimate”, “expect”, “intend”, “will”, “should”, “targeting”, “projecting”, “driving” and similar expressions, as they relate to us, our performance and/or our technology, are intended to identify forward-looking statements. These statements reflect management’s current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. Such factors include but are not limited to: Global macroeconomic conditions, including inflation, slower growth or recession, delays or disruptions in the global supply chain, higher interest rates, and wars and other conflicts, including the current conflict between Russia and Ukraine; our ability to succeed in a competitive environment, including by developing new products and service offerings and preserving our existing three products and market share as well as repositioning our business in the face of customer preference, technological, and other change, such as evolving return-to-office and hybrid working trends; failure of our customers, vendors, and logistics partners to perform their contractual obligations to us; our ability to attract, train, and retain key personnel; execution risks around our Reinvention; the risk of breaches of our security systems due to cyber, malware, or other intentional attacks that could expose us to liability, litigation, regulatory action or damage our reputation; our ability to obtain adequate pricing for our products and services and to maintain and improve our cost structure; changes in economic and political conditions, trade protection measures, licensing requirements, and tax laws in the United States and in the foreign countries in which we do business; the risk that multi-year contracts with governmental entities could be terminated prior to the end of the contract term and that civil or criminal penalties and administrative sanctions could be imposed on us if we fail to comply with the terms of such contracts and applicable law; interest rates, cost of borrowing, and access to credit markets; risks related to our indebtedness; the imposition of new or incremental trade protection measures such as tariffs and import or export restrictions; funding requirements associated with our employee pension and retiree health benefit plans; changes in foreign currency exchange rates; the risk that our operations and products may not comply with applicable worldwide regulatory requirements, particularly environmental regulations and directives and anticorruption laws; the outcome of litigation and regulatory proceedings to which we may be a party; laws, regulations, international agreements and other initiatives to limit greenhouse gas emissions or relating to climate change, as well as the physical effects of climate change; and other factors as set forth from time to time in the Company’s Securities and Exchange Commission filings, including the Company’s Annual Report on Form 10-K for the year ended December 31, 2022. The Company intends these forward-looking statements to speak only as of the date of this release and does not undertake to update or revise them as more information becomes available, except as required by law.



Topics: Managed Print Service, MSP, IT Managed Service, xerox, managed services

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