TotalPrint USA Blog

The Traditional Lease Replacement Success Story

Posted by Dan Gayton on Oct 19, 2023 10:38:50 AM



Our clients traditionally only knew two ways to acquire copiers, through a lease or purchase.   That is until they were introduced to Total Print USA, the only company in the US that provides NEW copiers on a simple rental model,  that are most importantly supported by our national service team.

Let's look at this recent success story;

Client Overview

– Healthcare client with over 10 locations on east coast of US.

- Customer requests to have all copiers and printers on the same contract

- Customer for sees growth in the 3-5 years, adding locations and upgrading devices

Print Challenge

– Client has leases ending at various time in a mixed environment of a Xerox copier and Kyocera printers at each location. 

- Customer expects to see growth at half of their locations

Print Solution

– We replaced leased equipment with one manufacturer, HP. As the leases came up, we replaced them on a co-terminus basis with devices that used the same toner and parts.  Simple rental model, leases eradicated.

How did we do it?

– TPUSA landed preconfigured devices at our east coast warehouses. Our project manager led the installation of new devices, picked up leased devices and returned for customer.

Client results

– New equipment on simple flexible rental model, saved money.
- Customer is not tied to devices through serial number or bank, making the simple upgrades at half their locations a breeze. A simple email to upgrade the devices!

MSP results – Here they are;

  • MRR for the life of the contract,
  • The competitor eliminated from your account
  • Very happy client.

tech stack

Managed copiers and printers should not be complicated. With TPUSA, we handle everything, there are no hand-offs, no switch ups. Our agreement is 1 page long with no confusing language.  If your MSP is looking for simple solutions and white glove service, look no further.

Topics: Managed Print Service, Managedprintservices, managed service provider, Add Managed Print Services to your MSP Business, Manage Printers and Copiers

Contact TotalPrint USA for more information!

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