TotalPrint USA Blog

As a key component of TotalPrint USA Managed Print Services (MPS), success often hinges on building strong, long-term relationships with customers. One of the most effective ways to achieve this is by taking over the service and support of customer-owned devices. This approach not only simplifies operations for your managed print partners but also sets the stage for future growth.

The Situation: Customers Already Have Printers

Many of your clients if not all already have a fleet of printers, copiers, and multifunction devices in place. These devices may be owned outright or leased through various vendors. However, managing these devices—keeping them running smoothly, ensuring supplies are stocked, and handling repairs—can be a time-consuming and costly burden for your customers. This is where MPS providers can step in and offer significant value.

The Solution: Take Over Service and Support

By offering to take over the service and support of customer-owned devices, MPS providers can relieve their customers of the headache of managing their print environment. This approach is a win-win:

For Customers: They benefit from expert support, cost savings, reduced downtime, and the peace of mind that comes with knowing their devices are being properly maintained.
For TPUSA Partners: This opens the door to a deeper relationship with the customer, positioning you as a trusted partner rather than just a vendor.

The Long-Term Benefit: New Equipment Opportunities

Once you've established this relationship and proven your value through exceptional service and support, the next logical step is to upgrade the customer's print environment when the time is right. As devices reach the end of their life cycle or leases on copiers expire, you’re in the perfect position to recommend new equipment that meets their evolving needs.

This approach ensures a smooth transition to new technology while maintaining continuity in service. Moreover, it allows your managed print partners to secure new contracts and expand their footprint within the customer’s organization.

Conclusion: A Smart Strategy for Growth

Taking over the service and support of customer-owned devices is a straightforward yet powerful strategy. It simplifies business for your managed print partners and strengthens their relationships with customers, all while paving the way for future equipment upgrades. By providing excellent service now, you lay the foundation for long-term success and growth as a TPUSA partner.